ITIL®4 Practitioner Service Request Management

Peoplecert ITIL®4 Practitioner: Service Request Management Certification Training- 10 PDUs

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

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Course typeITIL®4 Practitioner: Service Request Management
e-book (Digital)
2 attempts at Exam
E-learning Self-paced (1 Year)Included

Virtual live-online (1 Days)Included

This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfillment
  • Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
  • Fulfill SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
  • Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.


An ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.