ITIL®4 Practitioner Incident Management

PeopleCert ITIL®4 Practitioner: Incident Management – 10 PDUs

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.

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Course typeITIL® 4 Practitioner: Incident Management Official e-book (Digital)2 attempts at Exam
E-learning Self-paced (1 Year)Included

Virtual live-online (1 Days)Included

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.


An ITIL 4 Foundation certification is a prerequisite for studying Incident Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.