PeopleCert ITIL®4 Foundation Certification Training -16 PDUs

ITIL® is the most widely accepted approach to IT service management in the world. It suggests a holistic approach to
managing end-to-end services and advocates that IT services are aligned to business needs and support its core

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ITIL 4 Foundation Certification Training

Course typeITIL 4 Foundation
Official e-book (Digital)
2 attempts
at Exam
E-learning Self-paced
(1 Year)

Virtual live-online
(2 Days)

Course Summary for ITIL® 4 Foundation

The ITIL® 4 Foundation program is a great way to start your ITIL® 4 journey successfully.’s ITIL® 4 Foundation program is designed in tune with industry demands & futuristic needs. It is structured very well to easily learn & understand with practical examples. Our ITIL®4 Foundation program will help you understand key concepts, jargons and practices used in IT and digital service delivery , that is, ITIL® 4 based service management.

Sample ITIL® 4 Foundation Certification E-learning Training videos by 1WorldTraining.

ITIL® is an evolution from ITIL® v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL® reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

I have taken ITIL® Foundation, how should I transition to ITIL® 4?

If you have taken only ITIL® v3 Foundation in the past, then the recommended approach is to take ITIL® 4 Foundation in order to be able to transition easily to the new ITIL® 4 scheme. There is a large amount of new material in ITIL® 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL® 4 Foundation guidance. Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL® 4 scheme.

Why this ITIL® 4 Foundation training?

See ITIL® 4 Foundation Course Sample Videos

ITIL® 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL® 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL® 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What you will learn

This two-day training course prepares you for the exam leading to the ITIL® 4 Foundation certificate. At the end of this course, you will have an understanding of service management concepts, the Guiding Principles of ITIL® 4, the Service Value Chain, the four dimensions of Service Management, continual improvement and overview of practices

About the exam and certification

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL® 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Who should attend?

Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.


There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.


ITIL® 4 Foundation was launched in February 2019. The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 FOUNDATION is a good/ best practice enterprise framework for the digital economy, which is vendor neutral, non-prescriptive, and best practice framework for improving the quality of services, aligning service delivery to business requirements, increasing profits and reducing costs.

ITIL® Managing Professional (ITIL® MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

ITIL® Strategic Leader (ITIL® SL) recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® Strategic Leader (ITIL® SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL® Managing Professional or ITIL® Strategic Leader, the professional must complete all modules in each stream, with ITIL® Strategist being a universal module for both streams.

Download ITIL® 4 Foundation Syllabus

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FREE ITIL® 4 FOUNDATION E-LEARNING ITIL Foundation | Course Introduction

ITIL in now available in many Global Languages

ITIL® 4 Foundation Official Axelos Syllabus in English  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Dutch  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in German  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Spanish  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in French  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Arabic  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Polish  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Brazilian Portuguese  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Japanese  – 1 World Training

ITIL® 4 Foundation Official Axelos Syllabus in Vietnamese  – 1 World Training

The ITIL® 4 Foundation exams are available in English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish and Spanish

ITIL® 4 Foundation Training Brochure

ITIL® Frequently Asked Questions