Principles and methods of communication and OCM

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Module 1

E-learning videos

Unit 1

Introduction to ITIL® 4 DPI

Unit 2

Concepts of DPI

Unit 3

Scope principles and methods of DPI

Unit 4

Role of GRC

Unit 5

Principles and methods of continual improvement – part 1

Unit 6

Principles and methods of continual improvement – part 2

Unit 7

Principles and methods of continual improvement – part 2 …contd

Unit 8

Principles and methods of communication and OCM

Unit 9

Principles and methods of measurement and reporting in DPI

Unit 10

DPI in value streams and processes – part 1

Unit 11

DPI in value streams and processes – part 2

Unit 12

Practices

Module 2

Study Material, Sample papers and mock exams

Unit 1

Study Material

Unit 2

ITIL® 4 DPI sample paper 1 and mock exam

Unit 3

ITIL® 4 DPI sample paper 2 and mock exam

Module 3

Miscellaneous

Unit 1

PeopleCert Exam Voucher and eBook

Unit 2

References

Unit 3

Special Offers

Unit 4

Letter of Course Attendance is Mandatory

Unit 5

Directory of all courses offered by 1 World Training

Unit 6

Contact your Trainer

Unit 7

Course Evaluation Form

Unit 8

Survey Feedback Form:

Unit 9

Customer Complaint Form