| E-learning videos | - |
|---|
| Unit 1 | Introduction to ITIL® 4 DPI |
| Unit 2 | Concepts of DPI |
| Unit 3 | Scope principles and methods of DPI |
| Unit 4 | Role of GRC |
| Unit 5 | Principles and methods of continual improvement – part 1 |
| Unit 6 | Principles and methods of continual improvement – part 2 |
| Unit 7 | Principles and methods of continual improvement – part 2 …contd |
| Unit 8 | Principles and methods of communication and OCM |
| Unit 9 | Principles and methods of measurement and reporting in DPI |
| Unit 10 | DPI in value streams and processes – part 1 |
| Unit 11 | DPI in value streams and processes – part 2 |
| Unit 12 | Practices |
| Study Material, Sample papers and mock exams | - |
|---|
| Unit 1 | Study Material |
| Unit 2 | ITIL® 4 DPI sample paper 1 and mock exam |
| Unit 3 | ITIL® 4 DPI sample paper 2 and mock exam |
| Miscellaneous | - |
|---|
| Unit 1 | PeopleCert Exam Voucher and eBook |
| Unit 2 | References |
| Unit 3 | Special Offers |
| Unit 4 | Letter of Course Attendance is Mandatory |
| Unit 5 | Directory of all courses offered by 1 World Training |
| Unit 6 | Contact your Trainer |
| Unit 7 | Course Evaluation Form |
| Unit 8 | Survey Feedback Form: |
| Unit 9 | Customer Complaint Form |
