E-learning videos | - |
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Unit 1 | 1.1 ITIL 4 Foundation Training - Introduction |
Unit 2 | 1.2 Service Management Key Concepts |
Unit 3 | 1.3 Four Dimensions of Service Management |
Unit 4 | 1.4 7 ITIL Guiding Principles |
Unit 5 | 1.5 Service Value System (SVS) |
Unit 6 | 1.6 Continual Improvement |
Unit 7 | 1.7 ITIL 4 Practices Overview - Part 1 A |
Unit 8 | 1.8 ITIL 4 General Management Practices – Part 1 B |
Unit 9 | 1.9 Service Management Practices – Part 1 A |
Unit 10 | 1.10 Service Management Practices Continued – Part 1 B |
Unit 11 | 1.11 Service Management Practices – Part 2 – A |
Unit 12 | 1.12 Service Management Practices – Part 2 – B |
Unit 13 | 1.13 Technical Management Practices |
Unit 14 | 1.14 Mock Exams |
Study Material, Sample papers and mock exams | - |
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Unit 1 | Study material |
Unit 2 | ITIL 4 Foundation sample paper 1 Mock Exam |
Unit 3 | ITIL 4 Foundation sample paper 2 Mock Exam |
Miscellaneous | - |
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Unit 1 | Useful links |
Unit 2 | PeopleCert Exam Voucher |
Unit 3 | References |
Unit 4 | Special Offer |
Unit 5 | Letter of Course Attendance is Mandatory |
Unit 6 | Directory of all courses offered by 1 World Training |
Unit 7 | Contact your Trainer |
Unit 8 | Survey Feedback Form: |
Unit 9 | Customer Complaint Form |
Free E-learning Introduction Videos for on ITIL Specialist and Strategist | - |
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Unit 1 | Introduction to ITIL 4 CDS Concepts and challenges |
Unit 2 | Introduction to ITIL 4 DSV |
Unit 3 | Introduction to ITIL 4 HVIT |
Unit 4 | Introduction to ITIL 4 DPI |
Unit 5 | Introduction to ITIL 4 DITS |
Unit 6 | Introduction to ITIL 4 MPT |