| E-learning videos | - |
|---|
| Unit 1 | Introduction to the course |
| Unit 2 | Key concepts of service management |
| Unit 3 | The 4 dimensions of service management |
| Unit 4 | The 7 guiding principles |
| Unit 5 | The Service Value System (SVS) |
| Unit 6 | Continual improvement in the SVS |
| Unit 7 | Overview of practices and general management practices |
| Unit 8 | Service management practices – part 1 |
| Unit 9 | Service management practices – part 2 |
| Unit 10 | Service management practices – part 3 |
| Unit 11 | Technical management practices |
| Unit 12 | Incident management quiz |
| Unit 13 | Problem management quiz |
| Practice questions for exam preparation | - |
|---|
| Unit 1 | Concepts of ITIL |
| Unit 2 | The 4 dimensions of service management |
| Unit 3 | General Management Practices |
| Unit 4 | Service Desk |
| Unit 5 | Technical management practices |
| Study Material, Sample papers and mock exams | - |
|---|
| Unit 1 | Study material |
| Unit 2 | ITIL® 4 Foundation sample paper 1 and mock exam |
| Unit 3 | ITIL® 4 Foundation sample paper 2 and mock exam |
| Unit 4 | ITIL 4 Mock Exam Simulation based on Exam Pattern Quiz Questions |
| Miscellaneous | - |
|---|
| Unit 1 | Useful Links |
| Unit 2 | PeopleCert Exam Voucher |
| Unit 3 | Reference |
| Unit 4 | Special Offer |
| Unit 5 | Letter of Course Attendance is Mandatory |
| Unit 6 | Directory of all courses offered by 1 World Training |
| Unit 7 | Contact your Trainer |
| Unit 8 | Course Evaluation Form |
| Unit 9 | Survey Feedback Form: |
| Unit 10 | Customer Complaint Form |
| Free E-learning Introduction Videos for on ITIL Specialist and Strategist | - |
|---|
| Unit 1 | Introduction to ITIL® 4 CDS Concepts and challenges |
| Unit 2 | Introduction to ITIL® 4 DSV |
| Unit 3 | Introduction to ITIL® 4 HVIT |
| Unit 4 | Introduction to ITIL® 4 DPI |
| Unit 5 | Introduction to ITIL® 4 DITS |
| Unit 6 | Introduction to ITIL® 4 MPT |
