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Module 1

E-learning videos

Unit 1

Introduction to the course

Unit 2

Key concepts of service management

Unit 3

The 4 dimensions of service management

Unit 4

The 7 guiding principles

Unit 5

The Service Value System (SVS)

Unit 6

Continual improvement in the SVS

Unit 7

Overview of practices and general management practices

Unit 8

Service management practices – part 1

Unit 9

Service management practices – part 2

Unit 10

Service management practices – part 3

Unit 11

Technical management practices

Unit 12

Incident management quiz

Unit 13

Problem management quiz

Module 2

Practice questions for exam preparation

Unit 1

Concepts of ITIL

Unit 2

The 4 dimensions of service management

Unit 3

General Management Practices

Unit 4

Service Desk

Unit 5

Technical management practices

Module 3

Study Material, Sample papers and mock exams

Unit 1

Study material

Unit 2

ITIL® 4 Foundation sample paper 1 and mock exam

Unit 3

ITIL® 4 Foundation sample paper 2 and mock exam

Unit 4

ITIL 4 Mock Exam Simulation based on Exam Pattern Quiz Questions

Module 4

Miscellaneous

Unit 1

Useful Links

Unit 2

PeopleCert Exam Voucher

Unit 3

Reference

Unit 4

Special Offer

Unit 5

Letter of Course Attendance is Mandatory

Unit 6

Directory of all courses offered by 1 World Training

Unit 7

Contact your Trainer

Unit 8

Course Evaluation Form

Unit 9

Survey Feedback Form:

Unit 10

Customer Complaint Form

Module 5

Free E-learning Introduction Videos for on ITIL Specialist and Strategist

Unit 1

Introduction to ITIL® 4 CDS Concepts and challenges

Unit 2

Introduction to ITIL® 4 DSV

Unit 3

Introduction to ITIL® 4 HVIT

Unit 4

Introduction to ITIL® 4 DPI

Unit 5

Introduction to ITIL® 4 DITS

Unit 6

Introduction to ITIL® 4 MPT