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Unit 1 | Introduction to ITIL® 4 DPI |
Unit 2 | Concepts of DPI |
Unit 3 | Scope principles and methods of DPI |
Unit 4 | Role of GRC |
Unit 5 | Principles and methods of continual improvement – part 1 |
Unit 6 | Principles and methods of continual improvement – part 2 |
Unit 7 | Principles and methods of continual improvement – part 2 …contd |
Unit 8 | Principles and methods of communication and OCM |
Unit 9 | Principles and methods of measurement and reporting in DPI |
Unit 10 | DPI in value streams and processes – part 1 |
Unit 11 | DPI in value streams and processes – part 2 |
Unit 12 | Practices |
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Unit 1 | Study Material |
Unit 2 | ITIL® 4 DPI sample paper 1 and mock exam |
Unit 3 | ITIL® 4 DPI sample paper 2 and mock exam |
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Unit 1 | PeopleCert Exam Voucher and eBook |
Unit 2 | References |
Unit 3 | Special Offers |
Unit 4 | Letter of Course Attendance is Mandatory |
Unit 5 | Directory of all courses offered by 1 World Training |
Unit 6 | Contact your Trainer |
Unit 7 | Course Evaluation Form |
Unit 8 | Survey Feedback Form: |
Unit 9 | Customer Complaint Form |