ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training

Module 1E-learning videos
Unit 11.1 Concepts and challenges
Unit 21.2 Shift left, resources, measurement and reporting, continual improvementPage
Unit 31.3 Value and use of information technology
Unit 41.4 Part 1 : Value streams
Unit 51.5 Part 2 : Value streams for new service development and user support
Unit 61.6 Part 1 : Work prioritization
Unit 71.7 Part 2 : Sourcing
Unit 81.8 Practices – part 1
Unit 91.9 Practices – part 2
Unit 101.10 Practices – part 3
Module 2Study Material, Sample papers and mock exams
Unit 1ITIL® 4 CDS Course Material
Unit 2ITIL® 4 CDS Sample Paper 1 and Mock exam
Unit 3ITIL® 4 CDS Sample Paper 2 and Mock exam
Module 3Miscellaneous
Unit 1ITIL® 4 CDS Sample Paper and Rationales
Unit 2PeopleCert Exam Voucher and eBook
Unit 3Reference
Unit 4Special Offers
Unit 5Letter of Course Attendance is Mandatory
Unit 6Directory of all courses offered by 1 World Training
Unit 7Contact your Trainer
Unit 8Course Evaluation Form
Unit 9Survey Feedback Form:
Unit 10Customer Complaint Form