ITIL® is the most widely accepted approach to IT service management in the world. It suggests a holistic approach tomanaging end-to-end services and advocates that IT services are aligned to business needs and support its coreprocesses. Course Summary for ITIL® 4 Foundation The ITIL® 4 Foundation program is a great way to start your ITIL® …
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This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. Course Summary for ITIL® 4 Specialist: Create, Deliver and Support (CDS) New Business environment needs new ways of working & collaboration…. The speed at which technology is changing, organizations continue to face challenges of …
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ITIL 4 DSV covers all types of engagement and interaction between service providers and their customers, users, suppliers and partners. Course Summary for ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Customer is a very important stake holder of all businesses, Value creation through enriched customer experience is the primary objective of most of the organizations …
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This ITIL® 4 Specialist: High Velocity IT (HVIT) course will help you understand how the digital enterprises and operating models focus on rapid delivery of their products and services while performing in high velocity environments to gain the maximum value. Course Summary for ITIL® 4 Specialist: High Velocity IT (HVIT) This specialist module is for …
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This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. Course Summary for ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) This Specialist module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on …
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The ITIL® 4 Leader: Digital and IT Strategy (DITS) moduleprovides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation. Course Summary for ITIL® 4 Leader: Digital and IT Strategy (DITS) This module provides guidance on crafting a digital vision and shaping IT and business strategies. …
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ITIL 4 Managing Professional is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. The four modules are: ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Specialist: High-velocity ITIL 4 Strategist: Direct, Plan and Improve. Course Summary for ITIL® 4 Managing …
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The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. Course Summary for ITIL® 4 Specialist: Acquiring & Managing Cloud Services …
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