ITIL®4 Practitioner Service Request Management

Peoplecert ITIL®4 Practitioner: Service Request Management Certification Training- 10 PDUs

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management …

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