PeopleCert SDI – Service Desk Manager v8 (SDM)- Live Online and PeopleCert Exam Bundled Offer.

Original price was: $ 5,938.00 USD.Current price is: $ 2,969.00 USD.

Price includes:

  • Live online training
  • E-learning (Recorded Videos covering the entire syllabus)
  • Official Online Web Proctored Service Desk Manager v8 (SDM) PeopleCert / Service Desk Institute (SDI) Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access to e-learning videos developed by 1WORLDTRANING’s PeopleCert Accredited Trainers
  • 1 World Training Service Desk Manager v8 (SDM) e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
  • The student version of Service Desk Manager v8 (SDM) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample Papers
  • SDI SDM Professional Standards v8 PDF included
  • Online Simulation of 2 Sample Papers
  • Letter of Course Completion
  • Guaranteed small batch size to ensure interactive sessions with Trainers.


The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.

Course Content:
  • Building the Right Conceptual Model
  • Business Integration
  • Service Culture
  • Implementation Planning

After completion of Service Desk Manager online Training preparation, you will actually want to get an authentication of consummation demonstrating that you have finished your Service Desk Manager Online Course. Acquire accreditation and get helpful assets to finish the web assessment. We offer reproduced tests and activities to assist you with planning for the confirmation test.

Benefits :

  • Single Point of Communication
  • Effective Monitoring and Tracking
  • Further developed Customer Relationships
  • Better Problem Resolution Timing
  • Quality Improvement
  • Reinforce Brand Image and Reputation
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