PeopleCert SDI – Service Desk Manager v8 (SDM)- eLearning and PeopleCert Exam Bundled Offer.

$ 746.00 USD


Price includes:

  • E-learning (Recorded Videos covering the entire syllabus)
  • Official Online Web Proctored Service Desk Manager v8 (SDM) PeopleCert / Service Desk Institute (SDI) Exam Vouchers, 2 Attempts (Take2) Included
  • 12 months of  access to e-learning videos developed by 1WORLDTRANING’s PeopleCert Accredited Trainers
  • 1 World Training Service Desk Manager v8 (SDM) e-learning course is approved by PeopleCert Axelos, for structured content and user-friendliness
  • A student version of Service Desk Manager v8 (SDM) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • Average Course Completion Time: 7 days
  • 2 Official Axelos PDFs of Sample Papers
  • SDI SDM Professional Standards v8 PDF included
  • Online Simulation of 2 Sample Papers
  • Access to the trainer for any questions
  • Letter of Course Completion
  • Mobile Friendly
  

The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.

This SDM qualification course offered by 1wtraining.uk is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and how to run an effective support operation. This course is suitable for those with at least three years of experience in a service desk environment.

Course Content:
  • Building The Right Conceptual Model
  • Business Integration
  • Service Culture
  • Implementation Planning
  • Operational Processes
  • People And Motivation
  • People Skills And Knowledge
  • Quality Assurance
  • Tools And Technologies
  • Business Mastery
  • Organisational Leadership
  • Professional Development

Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.

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