PeopleCert ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – Live Online and PeopleCert Exam Bundled Offer.

$ 1,729.00 USD


Additional Discount Available For Group or Corporate Training
Average Course Completion Time: 7 days

Included in your Purchase:

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV)
  • Official Online Web Proctored ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access to e-learning videos developed by 1WORLDTRANING’s PeopleCert Accredited Trainers
  • 1 World Training ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Mock Exams
  • Online Simulation of 2 Official Axelos Mock Exams
  • Access to trainer for any questions
  • 16 PDUs for attending Live Online Training
  • Letter of Course Completion
  • Guaranteed small batch size to ensure interactive sessions with Trainers.
  
SKU: ITIL4DSV-L-2 Categories: , Tags: ,

Overview

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

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