ITIL® Transformation (Version 5) is intended to provide candidates with the guidance needed to transform the way they work, balancing governance, execution, and continual learning to navigate uncertainty and complexity effectively, in line with the ITIL guidance. Furthermore, it also provides practical direction for aligning people, processes, and technology, ensuring that transformations deliver measurable value and foster resilience across the organization.
The ITIL Transformation (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding, application, and analysis of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Transformation (Version 5) qualification. The ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
| Exam Overview | |
|---|---|
| Material allowed | ITIL Transformation (Version 5) This is an ‘open book’ exam. The ITIL® Transformation (Version 5) Official Book should be used (and candidates can |
| Exam duration | 90 minutes Candidates taking the exam in a language that is not their native or working language are awarded 25% |
| Number of marks | 40 marks There are 40 questions, each worth 1 mark. There is no negative marking. |
| Pass mark | 28 marks Candidates will need to get 28 questions correct (70%) to pass the exam. |
| Bloom’s Level (BL) | BL 1, 2, 3 and 4 Bloom’s level indicates the type of thinking needed to answer the question. For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework. For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework. For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation. For Bloom’s level 4 questions, candidates need to analyse the information provided and reason whether a course of action is |
| Exam format | Scenario, Transformation Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions |
| Question types | Multiple Choice Questions (MCQs) The questions are all multiple choice.
|
ITIL Transformation (version 5) syllabus:
Module 1: Introduction to ITIL Transformation
- Key concepts of ITIL
- Key concepts of Transformation
Module 2: The ITIL Transformation Model
- Layers, stages, steps, and contextual adaptation in transformation
- End-to-end examples
Module 3: Common patterns for transformation
- Introduction to common patterns for transformation
- Initiation patterns
- Governance patterns
- Execution patterns
Module 4: Measurement, learning, and synthesis
- Tools, methods, and techniques
- Measurement and evidence
- Learning and knowledge transfer
Module 5: ITIL and AI
- Transformation in the AI context
- AI governance
Module 6: ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Specification:
| Category | Weighting % |
|---|---|
| 1. Introduction to ITIL Transformation | 10.0% |
| 2. The ITIL Transformation Model | 17.5% |
| 3. Common patterns for transformation | 40.0% |
| 4. Measurement, learning, and synthesis | 25.0% |
| 5. ITIL and AI | 2.5% |
| 6. ITIL and other frameworks | 5.0% |
| Total | 100.0% |
