ITIL® Strategy (Version 5) is intended to empower candidates to act with clarity and confidence by ensuring every technology investment supports business strategy and outcomes, in alignment with the ITIL guidance. Furthermore, the qualification will provide the candidates with the confidence that products and services deliver measurable value and embed a culture of trust, agility, and continuous value co-creation in a rapidly evolving world.
The ITIL Strategy (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Strategy (Version 5) qualification. ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess candidates’ ability to apply their understanding of the relevant parts of the ITIL framework in context. defining and continually adjusting a digital strategy that is effective, adaptive, responsible, and sustainable.
| Exam Overview | |
|---|---|
| Material allowed | ITIL Strategy (Version 5) This is an ‘open book’ exam. The ITIL® Strategy (Version 5) Official Book should be used (and candidates can |
| Exam duration | 90 minutes Candidates taking the exam in a language that is not their native or working language are awarded 25% |
| Number of marks | 40 marks There are 40 questions, each worth 1 mark. There is no negative marking. |
| Pass mark | 28 marks Candidates will need to get 28 questions correct (70%) to pass the exam. |
| Bloom’s Level (BL) | BL 2 and 3 Bloom’s level indicates the type of thinking needed to answer the question. For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework. For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation. |
| Exam format | Scenario, Strategy Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions |
| Question types | Multiple Choice Questions (MCQs) The questions are all multiple choice.
|
ITIL Strategy (version 5) syllabus:
Module 1: Key ITIL terms and definitions
- Key concepts of ITIL
- Key concepts of ITIL Strategy
- Strategy across the ITIL Four Dimensions
Module 2: The ITIL Strategy Management Model
- Introduction to the ITIL Strategy Management Model
- Strategy development
- Strategy implementation
- Sustainable strategy management
Module 3: Strategic capabilities
- Leadership
- Communication
- Innovation
- AI governance
- Organizational Change Management (OCM)
- Digital ethics
- Complexity thinking
- Portfolio management
- Risk management
- Sustainability
Module 4: ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Specification:
| Category | Weighting % |
|---|---|
| 1. Key ITIL terms and definitions | 20.0% |
| 2. The ITIL Strategy Management Model | 62.5% |
| 3. Strategic capabilities | 12.5% |
| 4. ITIL and other frameworks | 5.0% |
| Total | 100.0% |
