ITIL Product (Version 5): envisioning, creating, and delivering digital products that support the digital strategy of the organization and meet the needs and expectations of customers, users, and other stakeholders.
ITIL® Product (Version 5) is intended to provide candidates with the guidance needed to innovate and co-create value through digital products, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals.
The ITIL Product (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Product (Version 5) qualification. ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL
framework in context.
| Exam Overview | |
|---|---|
| Material allowed | ITIL Product (Version 5) This is an ‘open book’ exam. The ITIL® Product (Version 5) Official Book should be used (and candidates can |
| Exam duration | 90 minutes Candidates taking the exam in a language that is not their native or working language are awarded 25% |
| Number of marks | 40 marks There are 40 questions, each worth 1 mark. There is no negative marking. |
| Pass mark | 28 marks Candidates will need to get 28 questions correct (70%) to pass the exam. |
| Bloom’s Level (BL) | BL 2 and 3 Bloom’s level indicates the type of thinking needed to answer the question. For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework. For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation. |
| Exam format | Scenario, ICR’s Unified Mobile App: A Product Lifecycle Journey Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions |
| Question types | Multiple Choice Questions (MCQs) The questions are all multiple choice.
|
ITIL Product (Version 5) Syllabus:
Module 1: Digital products and services
- Introduction to digital products and services
- The digital product and service lifecycle management activities
Module 2: Discover
- Key concepts and practices of the ‘discover’ activity
- Steps and outputs of the ‘discover’ activity
- Success factors and metrics of the ‘discover’ activity
Module 3: Design
- Key concepts and practices of the ‘design’ activity
- Steps and outputs of the ‘design’ activity
- Success factors and metrics of the ‘design’ activity
Module 4: Acquire
- Key concepts and practices of the ‘Acquire’ activity
- Steps and outputs of the ‘Acquire’ activity
- Success factors and metrics of the ‘Acquire’ activity
Module 5: Build
- Key concepts and practices of the ‘Build’ activity
- Steps and outputs of the ‘Build’ activity
- Success factors and metrics of the ‘Build’ activity
Module 6: Transition
- Key concepts and practices of the ‘Transition’ activity
- Steps and outputs of the ‘Transition’ activity
- Success factors and metrics of the ‘Transition’ activity
Module 7: Operate
- Key concepts and practices of the ‘ Operate’ activity
- Steps and outputs of the ‘ Operate’ activity
- Success factors and metrics of the ‘ Operate’ activity
Module 8: Deliver
- Key concepts and practices of the ‘ Deliver’ activity
- Steps and outputs of the ‘ Deliver’ activity
- Success factors and metrics of the ‘ Deliver’ activity
Module 9: Support
- Key concepts and practices of the ‘ Support’ activity
- Steps and outputs of the ‘Support’ activity
- Success factors and metrics of the ‘ Support’ activity
Module 10: The ITIL Product and Service Lifecycle
- Managing the end-to-end lifecycle
- ITIL, AI and other frameworks
Exam Specification:
| Category | Weighting % |
|---|---|
| 1. Digital products and services | 15.0% |
| 2. Discover | 10.0% |
| 3. Design | 10.0% |
| 4. Acquire | 10.0% |
| 5. Build | 10.0% |
| 6. Transition | 7.5% |
| 7. Operate | 7.5% |
| 8. Deliver | 7.5% |
| 9. Support | 7.5% |
| 10. The ITIL Product and Service Lifecycle | 15% |
| Total | 100.0% |
